FAQ (FOR MEMBERS) - CARiNG Pharmacy

MEMBER

Frequently Asked Questions

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Membership Account

01

What is a Caring membership?

A lifestyle and member rewards membership programme designed for members to collect and redeem rewards and enjoy various product discounts at any CARiNG Pharmacy, Georgetown Pharmacy and Wellings Pharmacy and on CARiNG eStore.

02

What are the charges or validity of a Caring membership?

No membership fee or any charges imposed to register as a Caring member. It is a free lifetime membership and does not expire.

CARiNG Pharmacy Retail Management reserves the right to, at any time, vary or terminate or withdraw a Caring member’s account from use without prior notification to members and without being liable in any way to members. CARiNG Pharmacy Retail Management may, at its sole discretion, remove any members from the Caring membership at any time.

03

Who is eligible to join as a Caring member?

The membership is open to individuals who are 18 years of age and above. Residents and non-residents of Malaysia (who must carry a mobile telephone number from Malaysia +60, Singapore +65, Indonesia +62, Brunei +673, China +86 and Thailand +66 without fail to receive and access eligible rewards and communications) may apply for a membership.

04

How can I join as a Caring member?

You may register via:

  1. Caring mobile application: Download the Caring mobile app via Google Play (Android user), Apple App (iOS user) or Huawei AppGallery (Huawei user).
  2. In-store: Register directly at the cashier at any CARiNG Pharmacy, Georgetown Pharmacy and Wellings Pharmacy.
  3. CARiNG eStore: Register online via estore.caring2u.com.

All mobile numbers registered must be verified by providing the one-time password (OTP) sent via SMS to the registered mobile number to complete your account activation.

05

How can I register if I do not have a mobile number?

A valid mobile number is required as a member ID and for account maintenance purposes. Every mobile number will be treated as a single ID and can be only registered ONCE.

A member needs to take his/her own risk and responsibilities if he/she uses a third-party mobile number for member registration. CARiNG Pharmacy Retail Management reserves the right to suspend the provision of services, terminate the membership or correct any errors, mistakes, omission or inaccuracies.

06

What should I do if I lose my Caring member card?

If you lose your physical member card, you may download the Caring mobile application for membership reactivation as the issuance of new physical member cards has been discontinued.

07

How do I update my member details?

You may update your details via:

  1. Caring mobile application: Login to Caring mobile app > select the ‘Member’ icon at the bottom > select ‘Account Information’ > update desired details > select ‘Save Details’.
  2. In-store: Visit any CARiNG Pharmacy, Georgetown Pharmacy or Wellings Pharmacy store for assistance.

Mobile number, email and date of birth can only be updated by seeking the assistance of personnel at any CARiNG Pharmacy, Georgetown Pharmacy or Wellings Pharmacy store.

08

What is my Login PIN?

Login PIN (personal identification number) is the PIN used to login to your membership account on Caring mobile application.

An OTP (one-time password) verification code will be sent via SMS to the registered mobile number to complete your account activation.

  1. Registration via CARiNG Pharmacy, Georgetown Pharmacy or Wellings Pharmacy store: This OTP will become your Login PIN unless otherwise changed by you.
  2. Registration via CARiNG eStore or Caring mobile application: You will be prompted to set your own PIN upon registration.

09

What is my Redemption PIN?

Redemption PIN is the PIN required to redeem your Caring points, vouchers or coupons, where relevant. Your Redemption PIN and Login PIN will be the same upon registration unless otherwise changed by you.

10

What do I do if I forget my Login PIN for signing in?

Login to the Caring mobile app > key in your registered mobile number > select ‘Proceed’ > select ‘Forgot PIN’ > a new PIN will be sent to your registered mobile number via SMS > key in the new PIN > select ‘Verify’ to complete the login process.

11

How do I change my Login PIN or Redemption PIN?

Login to the Caring mobile app > select the ‘Member’ icon at the bottom > select ‘Change PIN’ > change your Login PIN or Redemption PIN > select ‘Confirm’.

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